Well-maintained infrastructure fails less
Three plans, one common starting point: an audit of your equipment. The contract lists the covered equipment, the visit schedule and the response times.
Preventive
To keep your equipment healthy and avoid predictable failures.
- Scheduled inspection visits
- Firmware and security updates
- Backup checks
- Report after every visit
Preventive and corrective
Prevention, plus troubleshooting with a contractual response time.
- Everything in Preventive
- On-site and remote troubleshooting
- Manufacturer warranty handling
- Contractual response time
Managed services
We run your infrastructure day to day.
- Continuous monitoring and alerts
- User support
- Change and capacity management
- Monthly service review
What each plan covers
| Service | Preventive | Preventive and corrective | Managed services |
|---|---|---|---|
| Initial equipment audit | Included | Included | Included |
| Scheduled preventive visits | Included | Included | Included |
| Firmware and security updates | Included | Included | Included |
| Backup checks and restore tests | Included | Included | Included |
| On-site and remote troubleshooting | Optional | Included | Included |
| Contractual response time | No | Included | Included |
| Manufacturer warranty handling | Optional | Included | Included |
| Continuous monitoring and alerts | Optional | Optional | Included |
| User support | No | Optional | Included |
| Change and capacity management | No | No | Included |
| Service review | Included | Included | Included |
How an intervention works
Reporting
You report the incident by e-mail, phone or ticketing tool, as agreed in the contract.
Triage
We assess urgency and impact, then confirm we are on it.
Intervention
Diagnosis and fix, remotely or on site, keeping you informed.
Closure
Intervention report with the cause, the action taken and recommendations.
Covered equipment
Servers
Rack, tower and hyperconverged, with their operating systems.
Storage
SAN and NAS arrays, libraries and backup solutions.
Network and security
Switches, routers, Wi-Fi access points and firewalls.
Workstations and peripherals
Workstations, printers, UPS and room equipment.
Before you sign
Can you take over equipment installed by another provider?
Yes. Every contract starts with an initial audit that lists the equipment, its condition and the available documentation. We rebuild whatever is missing.
Are spare parts included?
Parts under manufacturer warranty are handled directly with the vendor. Out-of-warranty parts are quoted, and you approve the quote before replacement.
How are response times set?
They are set in the contract according to how critical each piece of equipment is and your working hours.
Do you bid on public maintenance tenders?
Yes. We respond to tenders and requests for quotation, and deliver the services according to the tender specifications.
Let's review your equipment
The initial audit is the basis of the contract and gives you a clear view of your equipment's condition.